FAQ

Are Lou pieces handmade?

Yes. Each Lou piece is handmade in 18k gold and crafted with care.

What materials are used?

Lou pieces are crafted in solid 18k gold and set with sustainably and ethically created laboratory grown diamonds and gemstones.

Are your diamonds natural?

Lou uses laboratory grown diamonds that share the same physical and chemical properties as mined diamonds.

How long does delivery take?

All pieces are made to order. Please allow 2 to 3 weeks for production before shipment.

Can I return my piece?

Because each piece is made to order, returns are not accepted unless the item arrives damaged.

Do you ship internationally?

Shipping availability may vary depending on location. Please contact us if you have questions regarding international delivery.