Terms of service
Terms and Conditions
Last Updated: September 1, 2026
Welcome to Lou Fine Jewels ("we", "us", "our", or the "Store"). These Terms and Conditions ("Terms") govern your access to and use of our website, online store, and the purchase of products from us.
By accessing our website or placing an order, you acknowledge that you have read, understood, and agreed to these Terms.
These Terms are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia, including the Saudi E-Commerce Law and its Implementing Regulations. Nothing in these Terms is intended to limit or exclude any mandatory rights or protections granted to consumers under applicable Saudi law.
1. BUSINESS INFORMATION
The Store is operated by:
Legal Name: Lou Fine Jewels
Trade Name: Lou Fine Jewels
Commercial Registration No.: 7054628511
VAT Registration No.: Not currently registered
Customer Service Email: support@loufinejewels.com
Website: loufinejewels.com
The Store is registered and operates in the Kingdom of Saudi Arabia.
2. PRODUCTS
We make reasonable efforts to ensure that all product descriptions, photographs, specifications, dimensions, weights, materials, colors, and other information displayed on the Store are accurate and up to date.
Jewelry may have minor variations in color, texture, finish, dimensions, stone appearance, or other characteristics due to manufacturing processes, natural materials, lighting, photography, and differences between individual pieces.
Where applicable, the product listing will specify the relevant material, metal purity, gemstone type, dimensions, weight, plating, finish, or other material characteristics.
Customers are responsible for reviewing the product description and specifications before placing an order.
3. PRODUCT AVAILABILITY
All products are subject to availability.
If a product becomes unavailable after an order has been placed, we will contact the customer and may offer an alternative, postpone fulfillment with the customer's agreement, or cancel the affected order and refund any amount paid for that product.
4. PRICES AND VAT
All prices displayed on the Store are in Saudi Riyals (SAR).
Lou Fine Jewels is not currently registered for Value Added Tax (VAT) with the Zakat, Tax and Customs Authority (ZATCA); accordingly, no VAT is currently added to displayed prices. If Lou Fine Jewels becomes VAT-registered in the future, prices and invoicing will be updated to comply with applicable ZATCA requirements, and this Policy will be revised accordingly.
Any applicable delivery or other additional charges will be clearly disclosed to the customer before the order is completed, where known at the time of purchase. For international orders, import duties, customs fees, and taxes charged by the destination country are not included in the displayed price and remain the customer's responsibility — see our Shipping & Returns Policy for further detail.
The final amount payable by the customer will be displayed before the customer submits the order.
5. ORDERS AND ELECTRONIC CONTRACTS
To place an order, the customer must:
- Select the desired product(s);
- Provide the requested delivery and contact information;
- Select an available payment method;
- Review the order details and total amount payable; and
- Submit the order and complete payment where required.
Before submitting an order, the customer is responsible for reviewing the order information and correcting any errors.
After an order is submitted, we will send an order confirmation to the email address provided by the customer. Because each Lou piece is made to order, a further confirmation with tracking information will follow once the piece has completed production and been dispatched — see our Shipping & Returns Policy.
An order confirmation acknowledges receipt of the order. Where applicable, acceptance of the order and formation of the contract will occur when we confirm acceptance and/or begin processing the order.
We reserve the right to cancel an order where there is a genuine error in product information, pricing, availability, payment, or where the order cannot reasonably be fulfilled.
If an order is cancelled after payment has been received, the amount paid for the cancelled order will be refunded in accordance with applicable law and our Shipping & Returns Policy.
6. CUSTOMER INFORMATION
Customers must provide accurate, complete, and current information when placing an order. The customer is responsible for ensuring that:
- The name provided is accurate;
- The delivery address is complete and correct;
- Contact details are reachable; and
- Any information provided at checkout is entered correctly.
We are not responsible for delivery problems caused by incorrect or incomplete information provided by the customer, subject to the customer's rights under applicable law.
7. PAYMENT
We accept the payment methods displayed on the Store at the time of purchase.
Payment may be processed through third-party payment service providers.
We do not store complete payment-card information unless permitted and required under applicable law and security standards.
An order may be cancelled if payment is declined, reversed, fraudulent, unauthorized, or otherwise cannot be successfully processed.
8. SHIPPING AND DELIVERY
We currently ship within Saudi Arabia and internationally, using UPS as our shipping partner.
Because each Lou piece is made to order and handcrafted, please allow approximately 2 to 3 weeks for production before your order is shipped. Delivery times following dispatch vary depending on your location and the selected shipping method.
We are unable to ship to destinations that are subject to international trade sanctions or embargoes, or that our shipping partner does not service.
The applicable delivery fee will be displayed before the customer completes the order. For international orders, the customer may be responsible for import duties, customs fees, and taxes imposed by the destination country.
If there is an anticipated material delay in delivery, we will notify the customer using the contact information provided with the order. Nothing in this section limits any statutory rights the customer may have in relation to delayed delivery.
Under the Saudi E-Commerce Law, where no different delivery period has been agreed and we delay delivery by more than 15 days from the agreed or estimated delivery date, the consumer may have the right to terminate the contract, subject to the applicable legal provisions.
For full details on production time, delivery, and packaging, please see our Shipping & Returns Policy.
9. RECEIVING YOUR ORDER
Customers should inspect the package and product upon receipt.
If the package or product appears damaged, please contact us within 48 hours of delivery at support@loufinejewels.com with your order number and photographs of the item, as described in our Shipping & Returns Policy.
Any report of damage, incorrect product, missing item, or other delivery issue will be handled in accordance with applicable law and our Shipping & Returns Policy.
10. RETURNS, CANCELLATIONS AND THE CONSUMER'S RIGHT TO TERMINATE
Nothing in these Terms removes or restricts any mandatory consumer rights under Saudi law.
Each Lou piece is made to order and handcrafted specifically to fulfill your order following purchase. Under the Saudi E-Commerce Law and its Implementing Regulations, products manufactured according to the consumer's request or to particular specifications are excluded from the standard seven (7) day statutory right to cancel an online purchase, except where the product is defective or does not conform to the specifications agreed with the customer.
Accordingly, we do not accept returns or exchanges for change of mind. If your piece arrives damaged, defective, or does not match what you ordered, we will provide a remedy in accordance with applicable Saudi law — please see our Shipping & Returns Policy for how to request one.
This exclusion does not apply to, and does not limit, any statutory right relating to a product that is defective or does not conform to the agreed specifications.
11. REFUNDS
Where a refund is legally due — for example, in connection with a defective, damaged, or non-conforming product, or a cancelled order — we will process the refund in accordance with applicable Saudi law and our Shipping & Returns Policy.
Where applicable, refunds will be made using the same payment method originally used by the customer unless the customer expressly agrees otherwise.
Refund processing may take additional time to appear in the customer's bank or payment account due to processing times imposed by banks or payment service providers.
We will not impose additional charges on the customer solely as a result of processing a legally required refund.
12. PERSONALIZATION AND CUSTOMIZATION
We do not currently offer personalization or customization services (such as engraving, custom sizing, or bespoke design) on our products. If we introduce personalization or customization in the future, the applicable terms — including any effect on your cancellation or return rights — will be clearly stated on the relevant product page before purchase.
13. JEWELRY WARRANTY
Where a product is covered by a warranty, the applicable warranty period and terms will be stated on the product page, warranty documentation, or a dedicated Warranty & Jewelry Care Policy.
Unless otherwise stated, a warranty applies only to manufacturing defects and does not automatically cover damage resulting from:
- Accidents, improper use, or negligence;
- Physical impact, scratches, or ordinary wear and tear;
- Exposure to chemicals, perfumes, cosmetics, chlorine, cleaning products, or other substances;
- Improper storage;
- Unauthorized repairs or modifications; or
- Loss or theft.
Nothing in this section limits mandatory statutory warranties or consumer rights applicable under Saudi law.
14. JEWELRY CARE
Customers should follow any jewelry-care instructions provided with their purchase. Unless otherwise stated for a particular product, customers should avoid unnecessary exposure to perfume, lotions and cosmetics, chlorine, cleaning chemicals, salt water, excessive moisture, abrasive materials, and activities likely to cause impact or physical damage.
Changes in appearance resulting from ordinary wear, exposure to substances, or failure to follow care instructions may not constitute a manufacturing defect.
15. DEFECTIVE OR NON-CONFORMING PRODUCTS
If a product is defective, damaged before delivery, materially different from the product ordered, or does not conform to the agreed specifications, the customer should contact us as soon as reasonably possible at support@loufinejewels.com.
We may request photographs, videos, the order number, or other information reasonably necessary to assess the issue.
Where a product is confirmed to be defective or non-conforming, we will provide the remedy required under applicable Saudi law, which may include repair, replacement, price adjustment, cancellation, or refund, depending on the circumstances. This section does not limit any statutory consumer rights.
16. INTELLECTUAL PROPERTY
All content on the Store, including but not limited to logos, brand names, product photographs, product descriptions, graphics, designs, text, website layout, videos, and other materials, is owned by or licensed to Lou Fine Jewels unless otherwise indicated.
No content may be copied, reproduced, modified, distributed, published, sold, or commercially exploited without our prior written permission, except where permitted by applicable law.
17. ELECTRONIC COMMUNICATIONS
By placing an order or contacting us electronically, the customer agrees that we may communicate electronically regarding the order, including through email or other contact methods provided by the customer.
Transactional communications may include order confirmations, invoices, shipping updates, delivery notifications, and customer-service communications.
Marketing communications will be handled in accordance with applicable laws and regulations and will provide an appropriate mechanism for opting out where required.
18. ADVERTISING AND PROMOTIONS
Promotional offers, discounts, and other campaigns are subject to the specific terms stated for each promotion, which may include specified dates, product exclusions, minimum purchase requirements, or limited availability.
We will not intentionally publish misleading or deceptive product claims or advertising.
19. CUSTOMER REVIEWS
Where customers submit reviews, photographs, comments, or other content to the Store, the customer confirms that the content is truthful and does not infringe the rights of another person.
We may moderate or remove content that is unlawful, fraudulent, offensive, misleading, irrelevant, or otherwise violates these Terms or applicable law.
20. PRIVACY AND PERSONAL DATA
We collect and process personal information in accordance with applicable Saudi personal data protection laws and our Privacy Policy, which explains what personal data we collect, why we collect it, how we use and process it, who it may be shared with, how long it is retained, applicable customer rights, and how to contact us. Please see our Privacy Policy for further information.
21. FRAUDULENT OR UNAUTHORIZED TRANSACTIONS
We reserve the right to investigate and take appropriate action regarding suspected fraudulent, unauthorized, or unlawful transactions. Where reasonably necessary and permitted by law, we may cancel an order or request additional information to verify a transaction. Nothing in this section authorizes us to unlawfully retain amounts owed to a customer.
22. WEBSITE USE
Customers must not use the Store for unlawful purposes or in a manner that could damage, disable, overburden, or impair the website or interfere with another person's use of it, and must not attempt to gain unauthorized access to our website, systems, accounts, databases, or other technical infrastructure.
23. THIRD-PARTY SERVICES
Our Store may use third-party services including payment gateways, delivery companies, website hosting providers, analytics providers, and other service providers. The use of these services may be subject to the terms and privacy policies of the relevant third parties. We remain responsible for our obligations to customers under applicable Saudi law.
24. LIMITATION OF LIABILITY
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under the laws of the Kingdom of Saudi Arabia.
Subject to the foregoing, we will not be responsible for losses resulting solely from circumstances beyond our reasonable control, including force majeure events, subject to applicable law. Nothing in these Terms limits statutory consumer rights relating to defective, damaged, or non-conforming products.
25. FORCE MAJEURE
We will not be considered in breach of these Terms to the extent that performance is prevented or materially delayed by circumstances beyond our reasonable control, including natural disasters, government actions, war, civil disturbance, major transportation disruptions, widespread technical failures, or other force majeure events recognized under applicable law.
Where such circumstances materially affect an order, we will notify the customer where reasonably possible and take reasonable steps to minimize the impact.
26. COMPLAINTS
Customers may submit complaints or concerns to:
Email: support@loufinejewels.com
When submitting a complaint, customers should provide their order number and relevant details. We will review and respond to complaints within a reasonable period and in accordance with applicable requirements.
27. CHANGES TO THESE TERMS
We may update these Terms from time to time to reflect changes to our business, products, services, or applicable laws and regulations. The updated version will be published on the Store with its effective date. The Terms applicable to an order will be those in effect at the time the order is placed, unless otherwise required by law.
28. GOVERNING LAW
These Terms and any dispute arising from or relating to an order or use of the Store shall be governed by the applicable laws and regulations of the Kingdom of Saudi Arabia. Any dispute shall be subject to the jurisdiction of the competent authorities and courts in the Kingdom of Saudi Arabia, subject to any mandatory consumer rights or dispute-resolution mechanisms applicable by law.
29. SEVERABILITY
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision shall be interpreted or modified to the extent necessary to make it lawful where possible, and the remaining provisions shall remain in effect.
30. CONTACT US
For questions regarding these Terms, orders, products, returns, complaints, or other customer-service matters, please contact us:
Store: Lou Fine Jewels
Legal Name: Lou Fine Jewels
CR No.: 7054628511
Email: support@loufinejewels.com
Website: loufinejewels.com